In these unprecedented times, manufacturers have been faced with the challenge of adapting their procedures to accommodate a “new normal”. Luckily, the latest technology and industry resources have provided a way for manufacturers like Dyco to connect with their customers and maintain an exceptional level of customer service while still adhering to social distancing guidelines and travel restrictions.
Within the past few months, Dyco has been conducting a number of video and live virtual Factory Acceptance Tests (vFATs) using various methods, including GoTo Meeting, Facetime, and live streaming through a VR headset. Dyco has also updated their internal process to allow for more preparation and communication between our Engineering & Sales departments and the customer to ensure the success of each vFAT and help to identify any connectivity or Audio/Visual issues beforehand.
The OpX Leadership Network, a group founded by PMMI, recently published new guidelines for conducting vFATs, including a playbook and editable checklist “The pandemic has required new methods be established for executing FATs, which are likely to become standard procedures in the post-pandemic ways of working,” says Bryan Griffen, Director of Industry Services, PMMI. Best practices regarding vFATs and other COVID-related resources can be found on the PMMI COVID-19 Resource page.
Dyco encourages customers who are unable to travel due to concerns with the pandemic to contact your Dyco Sales Rep and discuss which vFAT options work best for your team.